Saitou Insurance is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident. Saitou most likely needs to focus on changing employee
A. performance.
B. skills.
C. attitudes.
D. management.
E. perceptions.
B. skills.
Altering or improving skill levels is often an ongoing challenge, particularly when new forms of technology such as the claim settlement system can change Saitou's way of doing business.
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Answer the following statement true (T) or false (F)
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Indicate whether the statement is true or false
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