When writing a communication to deny a customer claim, what can be done to help maintain a future relationship?
A) Providing a prompt response
B) Explaining how to prevent similar issues in the future
C) Use the word "you" frequently so the customer feels valued
D) Lead the message with a clear statement of the bad news
E) Helping the customer feel that the resolution was fair
Answer: E
Explanation: E) If customers believe that you are listening to them and that they received a fair resolution, they are likely to remain customers.
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After researching the organization, the industry and the market, what is the next step in preparing for the interview?
A) Ensuring the appropriate business attire is cleaned and pressed B) Thinking about and planning responses for potential questions you will be asked C) Thinking about additional information you need to know from the organization D) Practicing the interview E) Preparing to arrive at the interview
Graphics can be added to business reports to clarify data, create visual interest, and make numerical data meaningful. List five categories of graphics and explain the type of data each is used to illustrate. Then give an original example of when each could be used
The NLRA specifies that permanently replaced strikers are eligible to vote in a decertification election:
A. If they are hired back by the company. B. If the election occurs within 12 months of the start of the strike. C. At any time, regardless of when the decertification election is held. D. Not at all; permanently replaced strikers lose all rights to vote in a decertification election.
A high debt-to-asset ratio may indicate that a company has a high level of debt risk.
Answer the following statement true (T) or false (F)