Who selects the participants in a straw poll?
A) pollster
B) respondents themselves
C) pollster's client
D) interviewer
Answer: B
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Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate?
A. express emotions to the right people B. express emotions to improve situations C. express emotions to help people D. express emotions in a professional way
All corporate responsibility efforts must be clearly integrated into an organization's philosophy for them to be accepted by various publics
Indicate whether this statement is true or false.
When someone is speaking to a hostile audience, which of the following should not be part of his strategy?
A. Identify any points of agreement. B. Challenge their views head on. C. Be respectful of their views. D. Acknowledge points of disagreement.
“How many times do you think I’ll have to explain this to you?!”
a. evaluation b. control c. neutrality d. superiority e. certainty