You are having some personal problems and the customer seems like a sympathetic listener. You should _____.

a. find an opportunity to bring up the problems and ask for the customer's advice
b. stay focused on the job and avoid discussing your problems with the customer
c. bring up the problem, but pretend it is happening to someone else
d. show through your attitude that you are in a bad mood and hope the customer will ask why


b. stay focused on the job and avoid discussing your problems with the customer

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IDENTIFY TEST PROCESS SYMBOLS AND DIAGRAMS

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Infections that can be transmitted by the blood are called ________.

A) SARS B) Blood virus C) Blood-borne pathogens D) HIV

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Most injuries in the workplace occur when dysfunctional equipment causes an accident that could not

have been avoided.

Indicate whether the statement is true or false.

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The ____ format specifier is used to denote a signed decimal integer.

A. %c B. %d C. %f D. %s

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