It is helpful to use as many quotations as possible in order to build credibility in a speech
Indicate whether the statement is true or false.
Answer: F
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Which of the following is NOT a type of power?
A. expert B. referent C. achieved D. coercive
Steven is anxious to get through his speech as fast as he can. As a result, he speaks so rapidly no
one can understand a word he says. Which vocal quality does Steven need to work on to improve his delivery skills? A) rate B) pitch C) articulation D) volume
Focusing on interests, not positions, means to
a. seek out underlying goals to generate solutions. b. avoid bringing up topics that might be too painful. c. try to anticipate what the other person might want. d. use compromise strategies so that everyone gets some of what they want.
Which of the following contexts would be appropriate for mediation?
A. Teacher-student disagreements B. Workplace disputes C. Marital disputes D. Conflict amongst members of a homeowners' association E. All of the answers are correct.