___________________ are commonly used in preparing slides for presentations
A. Worksheets
B. Design attributes
C. Templates
D. Storyboards
C
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A performance measure that encompasses a firm's long-run average activity is referred to as ____________________ capacity
Fill in the blank(s) with correct word
________________ are groups that may be formed based on age, sex, or common interest.
Fill in the blank(s) with the appropriate word(s).
Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?
A. deliver standard customer service B. create fun and a little weirdness C. resist change D. remain product focused
Service process redesign efforts typically focus on achieving all EXCEPT which of the following key performance measures?
a. Reduced number of service failures. b. Reduced cycle time. c. Enhanced productivity. d. Increased profitability. e. Increased customer satisfaction.