When working on a nursing unit, the nurse recognizes that incomplete communication errors most often occur during
a. staff meetings.
b. the night shift.
c. a handoff procedure.
d. medication administration.
ANS: C
It is estimated that 70% of reported errors are preventable. "Preventable" means the error occurs through a medical intervention, not because of the client's illness. Fatigue is repeatedly cited as a factor contributing to errors. The most common cause of error is incomplete communication during the very many ‘handoffs' transferring responsibility for client care to another care provider, another unit, or agency. It is estimated that in 1 day a client may experience up to 8 handoffs.
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