Process mapping is defined as the fundamental rethinking and radical redesign of business processes
Indicate whether the statement is true or false
F
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Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?
A. Multitask while attending to customers on the telephone to save time. B. Always answer a phone call by the third or fourth ring. C. Address customers using their first name irrespective of their consent. D. Always ask open-end questions to clarify or verify information.
The McDonald's print ads conveyed sexual innuendo. One execution featured a "beauty shot" of a Quarter Pounder with an extreme close-up of a woman's mouth in the background
This was created to use localized advertisement for all of the following reasons except: A) beef is considered a luxury, upscale item in China. B) beef is perceived to boost energy. C) beef is perceived heighten sex appeal. D) in Chinese, the word beef connotes manliness, strength, and skill. E) magazines are the leading medium in China.
Which of the following is a favorable condition for implementing penetration pricing?
A) quality-sensitive customers B) less competitors C) less substitutes D) high sustainable advantage E) easy competitor entry
The growing diversity in the U.S. workforce is due to:
A. Millennials entering the workforce. B. Shifting patterns of work and retirement. C. Immigration from other countries. D. All of these answers are correct.