Jan Carlzon, the former CEO of Scandinavian Airlines System, used the ____________ metaphor as a reference point for transforming the airline into a customer-driven business
a. service-perspective
b. comparative-analysis
c. systems-of-exchange
d. moment-of-truth
e. great-wall
d
You might also like to view...
Name four barriers to communication, culture, and diversity listed in the chapter. Provide an example of the way that communication can be or has been used to combat these barriers.
What will be an ideal response?
______ culture prefers reserve, formality, and silence and contrasts with Americans, who prefer informality, talkativeness, and assertion?
Fill in the blank(s) with the appropriate word(s).
Glick Company purchased oil rights on July 1, Year 1 for $2,400,000. A total of 200,000 barrels of oil are expected to be extracted over the assets life, and 30,000 barrels are extracted and sold in Year 1. Which of the following correctly summarizes the effect of the Year 1 depletion expense on the elements of the financial statements?
A. A decrease in stockholders' equity of $200,000 B. An increase in stockholders' equity of $400,000 C. A decrease in assets of $360,000 D. A decrease in assets of $300,000
Under a capital lease, the lessee does not record which of the following?
a. Rent expense b. Capital lease obligations c. Depreciation on the leased asset d. Capital lease assets