The Easy Collection Agency continues to call Susan at work to talk to her about her past due account at St. John's Hospital. The Easy Collection Agency is violating which law?
A. Fair Debt Collection Practices Act
B. Regulation Z of the Consumer Protection Act
C. Health Insurance Portability and Accountability Act
D. Health Collection Act
E. Statute of Frauds
A. Fair Debt Collection Practices Act
Calling a patient at work is considered harassment under the Fair Debt Collection Practices Act.
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Any patient education the medical assistant does in the office must be done:
A) under the direction of the physician. B) under the direction of the parent or guardian. C) under the direction of the office manager. D) at his or her own discretion.
Which of the following routes of administration is an injection into the vein?
A) Intravenous B) Intramuscular C) Subcutaneous D) Intradermal
Upon questioning your patient about whether he has been feeling any particular stress lately, he asks, "Do you think I'll have to wait very long in the emergency department?" This is most illustrative of:
A) confrontation. B) using avoidance language. C) distancing. D) overuse of professional jargon.
Which of the following can increase the risk of back injury?
A) Smoking B) Weak abdominal muscles C) Poor nutrition D) All of the above