What is the most appropriate response for the nurse to make to the parent of a 3-year-old child found in a bed with the side rails down?
a. "You must never leave the child in the room alone with the side rails down."
b. "I am very concerned about your child's safety when you leave the side rails
down. The hospital has guidelines stating that side rails need to be up if the child
is in the bed."
c. "It is hospital policy that side rails need to be up if the child is in bed."
d. "When parents leave side rails down, they might be considered as uncaring."
B
Feedback
A Framing the communication in the negative does not facilitate effective
communication.
B To express concern and then choose words that convey a policy is appropriate.
C Stating a policy to parents conveys the attitude that the hospital has authority
over parents in matters concerning their children and may be perceived
negatively.
D This statement conveys blame and judgment to the parent.
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