Marketing is responsible for fulfilling the service guarantee.
Answer the following statement true (T) or false (F)
False
Hiding behind marketing promises of service satisfaction is a set of actions that must be taken by the operations organization to fulfill these promises.
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Charley Jones has an idea that he believes will improve his organization. He proposes this idea to his boss. His boss is receptive but does not act on or promote Charley’s idea. Charley decides to back off and perhaps bring his idea to his boss again in several months.
a. Charley is managing up. b. Charley is displaying a lack of courage. c. Charley might be afraid of his boss. d. Charley is most likely an ineffective follower.
_____ measures how long it takes for a firm to receive payment from customers who buy on credit.
A. The current ratio B. The average collection period C. The debt-to-asset ratio D. Return-on-equity
Robin's home is in a state that has a $60,000 homestead exemption. Robin de-faults on a $120,000 debt that she owes to Suburban Mortgage Company. Robin's home is sold at auction for $160,000. Refer to Fact Pattern 26-1. Robin will receive? A) $0
B) $60,000. C) $100,000. D) $120,000.
Oliver is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers. Oliver is a(n) ____ manager.
A. marketing B. operations C. productivity D. middle E. finance