What two factors influencing customers' desired and predicted expectations can the service provider control?
What will be an ideal response?
Explicit service promises and implicit service promises.
You might also like to view...
Having a supply chain that is environmentally responsible is called: ________.
Fill in the blank(s) with the appropriate word(s).
When I approach decisions and take action based on what is in the best interest of others, I am applying which ethical theory?
A. utilitarianism B. altruism C. virtue-based theory D. ethical egoism
Which of the following should be undertaken when one receives a viral hoax?
A. Forward it to all contacts in one's address book B. Ask the sender to not send any further e-mails C. Delete it immediately D. Save it on one's desktop
In which type of environment would a practitioner find it enlightening to examine a team’s language during meetings to better understand how the team is arriving at decisions?
a. stable b. structured c. uncertain d. hierarchical