To effectively influence improvements in the work setting and ensure that all patients consistently receive excellent care, it is important to do what? (Select all that apply.)
a. Align national, organizational, and unit level goals for QI
b. Recognize external drivers of quality
c. Develop skills to apply QI models and tools
d. Review previous attainment of predetermined standards
ANS: A, B, C
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Correct To effectively influence improvements in the work setting and ensure that all patients consistently receive excellent care, it is important to align national, organizational, and unit level goals for QI; recognize external drivers of quality such as accreditation, payment, and performance measurement; and develop skills to apply QI models and tools.
Incorrect Reviewing attainment of predetermined standards applies to the process of accreditation.
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