Initial conflict resolution includes using which strategy?
1. Developing more self-confidence.
2. Avoiding the situation.
3. Questioning throughout the process.
4. Obtaining a neutral third party to assist.
3
Explanation: 1. This is a by-product of the conflict resolution process. It should not be necessary to wait until self-confidence is developed to address the conflict resolution process.
2. If a conflict is not identified, it can damage patient care and staff relationships.
3. It is important to ask about behaviors that started the conflict and to explore how to avoid them in the future.
4. This may be necessary if no opportunity for cooperative problem solving can be identified. It should not be used in the initial stages of conflict resolution.
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