A patient tells you, the medical biller, that you have made a mistake on her bill. She shows you, and you see that you made a typo and charged $250.00 instead of $25.00. You fix the problem but want to ask the patient not to say anything to anyone as you fear getting in trouble. What is the skillful way to handle this situation?
a. Say to the patient, "Let's just keep this between us, okay?"
b. Ask the patient not to tell your boss because you will get fired.
c. Never ask anyone to lie or cover up anything.
d. Adjust the account to zero so the patient won't tell anyone about the error.
Answer: c
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