While the speaker is talking, an audience member gestures?smiling, nodding, and leaning forward?to show that she is listening. These behaviors are called

a. listener biases.
b. tonal languages.
c. backchannel cues.
d. display rules.


Answer: c

Communication & Mass Media

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Successful persuasion is more likely when speakers choose __________ goals

a. outrageous b. popular c. positive d. limited e. none of these

Communication & Mass Media

The most common compliance-gaining strategy by both women and men is the direct request

a. true b. false

Communication & Mass Media

________ is used as "an umbrella term for all careful, systematic, and self-conscious discussion and analysis of communication phenomena."

A) Inquiry B) Theory C) Informed hunch D) Communication

Communication & Mass Media

Greg likes to give his boss little gifts and always compliments his ideas. Greg’s co-workers feel he is sucking up. Greg’s power play is known as ______.

A. bargaining B. pregiving C. ingratiation D. manipulation

Communication & Mass Media