Describe approaches used for process layout design
In designing process layouts, the arrangement of departments or work centers relative to each other is given importance. Two major approaches are commonly used.
The first approach focuses on the costs associated with moving materials or the inconvenience that customers might experience in moving between physical locations is usually the principal design criteria for process layouts. In general, work centers with a large number of moves between them should be located close to one another.
The second approach is used when it is difficult to obtain data on costs or volumes moved between departments. This approach is useful in many service applications such as offices, laboratories, retail stores, and so on. Rather than using materials-handling costs as the primary solution, the user constructs a preference table that specifies how important it is for two departments to be close to one another.
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Process documentation does not include which of the following?
A. Process models. B. User manuals. C. Business rules. D. External audit workpapers.
In groupthink, certain members take it upon themselves to protect the leader from dissenting opinions. This symptom is called ______.
A. illusion of unanimity B. self-censorship C. self-appointed mindguards D. collective rationalization
Insufficient capacity will result in ______.
a. additional costs of idle resources b. poor service quality c. customer satisfaction d. higher response rate
A(n) ________ is a diagram that relates a key quality problem to its potential causes
Fill in the blanks with correct word