In response to the nurse's statement, "Tell me about your family," the patient became si-lent and displayed nonverbally that he is uncomfortable. Which statement by the nurse reflects sensitivity to the patient?
a. "I'm so sorry. I didn't realize your family was a problem for you."
b. "Learning to express negative feelings will assist you in getting well."
c. "Perhaps you can talk about your feelings to the physician next time you meet."
d. "That seems to be a difficult subject for you. We can discuss when you are ready."
ANS: D
This response acknowledges the situation, is respectful, and allows the patient to choose when to refocus the therapeutic interaction. Referring to the family as a problem is not sensi-tively worded. Offering false reassurance implies that feelings are negative. Suggesting postponing the discussion represents avoidance of dealing with the patient's feelings.
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