The metric called tickets solved refers to ________
a. Logged incidents
b. Resolved incidents
c. Both a. and b.
d. None of the above
B. It identifies the number of customer requests that technicians addressed and solved during a period.
You might also like to view...
How many lines of output will be displayed by the following program fragment?
``` for (i = 0; i < 5; i = i + 1) for (j = 0; j < i; j = j + 1) printf("%d %d\n", i, j); ``` a. 0 b. 5 c. 9 d. 10 e. 20
Which of the following is the easiest method for searching for a file??
A. ?using the file list headings B. ?using the Search box in the folder selected C. ?using the customize option D. ?using the search box on the taskbar
A company needs strong wireless security enabled for minimal cost. Which of the following security measures is the BEST to use?
A) Port filtering B) WEP C) Longer SSID broadcast intervals D) WPA
If you are traveling and you change the time zone settings in Calendar, Outlook updates your appointments to display ____ when you arrive.
A. the new time zone B. the time zone you left C. both the new time zone and the time zone you left D. all time zones