Before you transfer a patient's call to another department or office:

A) ?Give the caller the phone number, extension, and name of person to whom you are transferring to.
B) Signal (or page) the person in the department you are transferring to and when the person answers, explain who is waiting to speak to him or her and give a brief summary of the issue.
C) Pull the chart for the provider if the patient is calling for information, and have the pertinent data readily available (e.g., labs, test result, consult, chart notes).
D) All of the above


D

Health Professions

You might also like to view...

Technical ________ are electronic protections to prevent unauthorized access over networks and to encrypt all e-PHI

a. standards b. safeguards c. securities d. scorecards

Health Professions

A ________ is any material (preferably sterile) that is placed directly onto an open wound to control bleeding and prevent additional contamination.

A. tourniquet B. bandage C. treatment D. dressing

Health Professions

A patient with blunt chest trauma has paradoxical chest movement. She is conscious and confused and is breathing rapidly and shallowly. After manually stabilizing the flail section of the chest wall, you should:

a. apply an ice pack to the flail section to decrease bruising. b. administer oxygen through a nonrebreather facemask. c. apply a flutter valve dressing. d. insert an oropharyngeal airway.

Health Professions

Which of the following is an example of a comprehensive nomenclature that crosses lines of specialization?

A. SNDO B. SNOP C. SNOMED

Health Professions