The most important elements in providing superior customer service to patients are
A. Integrity and honesty
B. Neat appearance and self-confidence
C. Wisdom and intellect
D. Communication of empathy
E. Self-motivation and flexibility
Answer: A. Integrity and honesty
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You live in a small town and discover that one of your clients is on the same bowling team as you are. In this circumstance, you are
a) Violating a therapeutic boundary. b) Engaging in countertransference. c) Promoting client transference. d) Experiencing a dual relationship.
The mechanical and electrical components that make up a computer system are called:
A) Hardware. B) Processing components. C) Software. D) Input devices.
What is a group of individuals with some similarities?
A) Cohort B) Study group C) Target population D) Needs assessment E) None of the above
Make sure patients understand that mitotic inhibitors may produce serious toxicity with GI damage and:
A. increased bone formation B. the migration of WBCs C. bone-marrow depression D. blocked hormone action