Although it is relatively easy for rivals to implement process management tools, it is much more difficult and time-consuming for them to
A. keep employees well-informed about the strides being made with continuous improvement.
B. instill a deeply ingrained culture of operating excellence.
C. understand the barriers to installing new operating activities.
D. combine the pursuit of financial objectives with the pursuit of its strategic objectives.
E. unify the managerial efforts behind improving operating practices as a commendable goal.
Answer: B
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