Which of the following statements about relationship surveys is true?
A. Relationship surveys are not statistically valid even though they are very useful to service providers
B. Relationship surveys should be conducted weekly
C. With relationship surveys, the same respondents should be used each time the survey is administered
D. SERVQUAL is a type of relationship survey
E. To be reliable and valid, the relationship survey should be administered to all of the service provider's customers
Answer: D
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At the beginning of their relationship, Joel and Fredrick spent a large amount of time together. After a few months, however, Joel began wanting to spend time with his friends away from Fredrick. This change upset Fredrick, who wants to spend all his time with Joel. This example demonstrates which dialectical tension?
a. autonomy and connectedness b. novelty and predictability c. openness and closedness d. agency and constraint
Source inspection is inferior to inspection before costly operations
Indicate whether the statement is true or false
In valuing preferred stock, we can use either the constant dividend model or the growth model with a positive growth rate
Indicate whether the statement is true or false.
The ultimate goal of ________ is to have the learned behavior become a habit.
A. moving B. learning C. refreezing D. unfreezing