When involved in conflict, the nurse recognizes that
a. sharing feelings about the conflict with others will increase its intensity.
b. conflict generally decreases anxiety.
c. differences in age can cause friction and make relationships less collaborative.
d. it is always appropriate to seek peer negotiation when conflict is personal in nature.
ANS: C
Conflict behaviors can occur as a result of age differences, differences in values, philosophical approaches to life, ways of handling problems, lifestyles, definitions of a problem, goals, or strategies to resolve a problem. These differences cause friction and turn relationships from collaborative to competitive. Sharing feelings about a conflict with others helps to reduce its intensity. Generally, conflict increases anxiety. When interaction with a certain peer or peer group stimulates anxious or angry feelings, the presence of conflict should be considered. Once it is determined that conflict is present, a person should look for the basis of the conflict and label it as personal or professional. If it is personal in nature, it may not be appropriate to seek peer negotiation.
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