Describe the job characteristics model, its five components, and the outcomes to which those components lead.
What will be an ideal response?
The five core job characteristics in the JCM are skill variety, task identity, task significance, autonomy, and feedback. The first three lead collectively to the psychological state of experienced meaningfulness of work, in which workers think that their work has meaning. The fourth core characteristic of autonomy leads to the psychological state of experienced responsibility for outcomes. Finally, feedback leads to the psychological state of knowledge of results—the psychological feeling that we get from knowing the results and that in turn creates satisfaction with the results of our work. The three psychological states collectively lead to the outcomes: motivation, performance, job satisfaction, absenteeism, and turnover. These can go up or down depending on the design of the job.
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Service-oriented businesses take the same approach to pricing their "product" as product-oriented businesses
Indicate whether the statement is true or false
Dillon supervises the activities of both the benefits and training department managers and reports to one of the vice presidents; therefore, he is a ______.
a. HR supervisor b. HR middle manager c. HR first-line manager d. HR team manager
On the balance sheet, the cumulative amount of depreciation expense recognized to date on a fixed asset is called:
A) accumulated amortization. B) accumulated depreciation. C) amortization expense. D) depreciation expense.
Select Service Partner (SSP) Group has operations in 30 countries involving food and beverage establishments, often in transit hubs like airports and railway stations. SSP also operates Starbucks locations in airports in Finland, Sweden, and Norway. SSP pays Starbucks a royalty based on sales as well as a fee for each store. In these instances, Starbucks is engaged in
A. contract manufacturing. B. indirect exporting. C. direct exporting. D. licensing. E. foreign assembly.