An airline bumps you from your flight and gives you a free round trip ticket. The free ticket is an example of which of the following image restoration strategies?

a) corrective action
b) differentiation
c) compensation
d) shifting the blame


ANS: c

Communication & Mass Media

You might also like to view...

A hypothetical example is one that has happened to someone, but not the speaker him or herself

Indicate whether the statement is true or false

Communication & Mass Media

Recording presentation ideas and supporting material onto

separate cards is the final step in the chunking process. Indicate whether the statement is true or false

Communication & Mass Media

Term for software enhancements or electronic devices used to alter the audio signal quality:

a. smoothing b. shaping c. post d. plug-ins e. sweetening f. all of the above g. none of the above

Communication & Mass Media

Define communication apprehension and describe how it affects a speaker.

What will be an ideal response?

Communication & Mass Media