An airline bumps you from your flight and gives you a free round trip ticket. The free ticket is an example of which of the following image restoration strategies?
a) corrective action
b) differentiation
c) compensation
d) shifting the blame
ANS: c
Communication & Mass Media
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A hypothetical example is one that has happened to someone, but not the speaker him or herself
Indicate whether the statement is true or false
Communication & Mass Media
Recording presentation ideas and supporting material onto
separate cards is the final step in the chunking process. Indicate whether the statement is true or false
Communication & Mass Media
Term for software enhancements or electronic devices used to alter the audio signal quality:
a. smoothing b. shaping c. post d. plug-ins e. sweetening f. all of the above g. none of the above
Communication & Mass Media
Define communication apprehension and describe how it affects a speaker.
What will be an ideal response?
Communication & Mass Media