When considering negotiation as a strategy recognize that
A. The key to success is to declare a firm position and try to go as far as you can with your position.
B. Although you can gain more than you expected through negotiation, the process of negotiation generally prevents the development of stronger relationships with the other party.
C. The key to all negotiation is compromise – giving up something in order to gain something.
D. Outcome oriented negotiation starts with a clear understanding of the legitimate interests of the parties and proceeds to the generation of alternative strategies to serve those interests.
D
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The crisis worker who deals with Deborah, the chronic, suicidal, bridge jumper uses:
A) ?flooding to blow away her catastrophic all-or-none thinking. B) dynamic interpretation of past events to ferret out the underlying reasons.? C) rewards alternative to suicidal behavior and minimizes short term reinforcements for it.? D) an eclectic set of techniques with this complex case.
Which of the following are not included in the alcoholic family's "unspoken rules" that were listed in the text?
A) ?Do have fun. B) ?Don't feel. C) ?Don't blame chemical dependency. D) ?Do be better and more responsible.
One of the commandments of change is
A. Thou shalt have one main strategy that you can use for all occasions. B. Thou shalt hit them in their self interest. C. Thou shalt have those who feel the problem have little responsibility for solving the problem. D. Thou shalt remain serious and focused on your actions.
Maslow's hierarchy of needs contains five levels. In order, they are
A) ?safety needs, physiological needs, love and belonging, self esteem, and self-actualization. B) ?love and belonging, safety needs, physiological needs, self-actualization, and self esteem. C) ?physiological needs, safety needs, love and belonging, self esteem, and self-actualization. D) ?self-actualization, love and belonging, physiological needs, safety needs, and self esteem.