Answer the following statements true (T) or false (F)

Question

1. In Deming's PDCA cycle, "A" stands for "act," which means to implement the change or make a small scale test. 
2. The two core principles of TQM are people orientation and improvement orientation. 
3. TQM assumes that, if given empowerment, employees will focus on strategic goal setting. 
4. TQM assumes that it's better to make small improvement all the time. 

Answer 1

1. FALSE
The PDCA cycle is a plan-do-check-act cycle using observed data for continuous improvement of operations. "Do" means to implement the change or make a small-scale test.
2. TRUE
The two core principles of TQM are: (1) people orientation, in which everyone involved with the organization should focus on delivering value to customers and (2) improvement orientation, in which everyone should work on continuously improving the work processes.
3. FALSE
The people orientation of TQM has several assumptions, one of which is that people will focus on quality if given empowerment. The reasoning here is that the people actually involved with the product or service are in the best position to detect opportunities for quality improvements.
4. TRUE
The improvement orientation of TQM has several assumptions, one of which is that it's better to do small improvements all the time. This is the assumption that continuous improvement must be an everyday matter, that no improvement is too small, and that there must be an ongoing effort to make things better a little bit at a time all the time