In your shop, you, as the manager, find through reviewing the monthly data, for the last three months, that the number of repair orders have increased by more than 10 %, however the sales dollars are less than you were expecting. The manager makes an adjustment in the way the service writers approach the daily up-selling. This change would be a part of ________.

A) Strategic planning
B) Operational planning
C) Tactical planning
D) None of the above


C) Tactical planning

Trades & Technology

You might also like to view...

FIC-201 has a set point of:

a. 200 GPM b. 225 GPH c. 225 GPS d. 225 GPM

Trades & Technology

One part of the System View model is "Inputs". Please describe

What will be an ideal response?

Trades & Technology

The general types of commercial control systems include:

A) Self-contained and remote. B) DC millivoltage, DC microamp loop, and AC frequency modulation. C) Low-voltage, line voltage, and millivoltage. D) Electric, electronic, and pneumatic.

Trades & Technology

100 kW is equivalent to ____.

A. 100 W B. 1000 W C. 10,000 W D. 100,000 W

Trades & Technology