Which of the following is the most appropriate therapeutic action of the medical assistant when a patient is estranged from his family?
a. Notify the patient's family.
b. Notify the patient's friends.
c. Give the patient referral for a local support group.
d. Develop a personal friendship with the patient.
c
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Active listening conveys which of the following messages?
A. As soon as I'm off the phone, I will address your question. B. I'm frustrated. C. What you are saying is important to me. D. I'm busy today.
Which of the following can cause decreased breath sounds? 1. Air or fluid in the pleural space 2. Hyperinflation of lung tissue 3. Mucus plugging of the airways 4. Shallow or slow breathing
a. 2 and 4 only b. 1, 2, and 3 only c. 1, 2, 3, and 4 d. 2, 3, and 4 only
Rhythms are classified according to the heart structure or structures in which they begin. This is called:
A. site of origin. B. normal. C. paroxysmal. D. reentry.
The use of ________ to communicate is as widespread as telephone communication in the medical office setting.
A. Pagers B. Texting C. E-mail D. Letters