George, a customer relationship manager, is going to be away on vacation for a week. During his absence, he will continue to receive e-mails from customers. In order to maintain a positive customer-service image, George should use his e-mail program's auto-responder function to:
A. refer the customers to a staff member who can help.
B. categorize all customer complaint e-mails as spam.
C. delete all e-mails addressed to him while he is away.
D. tell his customers that they cannot be helped.
A
In order to maintain effective a positive customer-service image, George should use his e-mail
program's auto-responder function to refer the customers to a staff member who can help. The
auto responder is a message-response system that automatically replies to e-mails in the
employee's absence. This will help convey to the customers that the organization is not simply
ignoring their message.
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