Operating profit is ________
A) gross profit minus operating expenses
B) sales revenue minus cost of goods sold
C) earnings before depreciation and taxes
D) sales revenue minus depreciation expense
A
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Putting together a request for proposal for a training program is a quick process.
Answer the following statement true (T) or false (F)
The present value of a future sum decreases as either the discount rate or the number of periods per year increases, other things held constant.
Answer the following statement true (T) or false (F)
In the customer support center where Carl works, employees are taught to make conversation to put customers at ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service
Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?
Carlos Naturals manufactures bulk quantities of cleaning fluids. The company currently sells 600 containers a month at a sales price of $22 per unit. The addition of a new disinfectant will result in a sales price of $25 per unit for the improved product. It would cost a total of $3800 per month to make the alteration. Operating income would ________.
A) decline by $13,200 B) increase by $3800 C) increase by $2000 D) decline by $2000