An experienced ICU manager is orienting a medical–surgical nurse manager to the organization. Throughout the day, the ICU manager has a notepad and pen in her pocket, and makes notes
The new manager inquires why the ICU manager is taking so many notes. Why is the experienced manager taking notes?
1. Saves time in the long term.
2. Is just the management style.
3. To most effectively address issues
4. Can be used in shift report.
Answer: 3
Rationale: Taking notes allows quick recall and reminds the manager to address issues in a timely manner so they are not forgotten and addressed quickly. If not addressed quickly, staff can become lax, and the behavior or issue could become status quo. Taking notes involves more than just saving time or the personal management style. The manager would not provide information at shift report unless it was urgent or related to client care.
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