Leadership actions or managerial practices NOT normally taken to foster a results-oriented, high-performance culture include
A. using motivational techniques and compensation incentives to inspire employees.
B. building morale and fostering pride.
C. treating employees as individuals with no regard for their rank or contributions.
D. using the tools of benchmarking, best practices, business process reengineering, TQM, and Six Sigma to focus attention on continuous improvement.
E. setting stretch objectives and clearly communicating expectations for reaching targets.
Answer: C
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