A consultant is hired by your agency to conduct a gaps analysis to determine groups of people not being served by the current services provided to the homeless. The consultant concludes that adolescents ages 17-18 who have formerly been in foster care comprise a large percentage of the homeless and you do not have any programs that target this group. This is an example of what type of need?
A. expressed
B. felt
C. normative
D. operationalized
Answer: C
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