Which of the following is the best example of a people-based service?
A. airlines
B. accounting
C. movie theaters
D. taxis
E. vending machines
Answer: B
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Electronic surveys are not very popular in ________
A) United States B) Eastern Europe C) Western Europe D) Canada
You are interested in selling your homemade crafts. You have chosen a retail location to sell your crafts. What other factors in distribution ("place" from the marketing mix) do you need to consider besides the location?
What will be an ideal response?
Tamara uses the cognitive behavioral approach to stress management, so she begins to
A) meditate when faced with a major problem. B) search in advance for the negatives in a situation that could cause problems. C) blame other people rather than herself for her personal problems. D) overcome some of her negative thoughts that create stress.
Successful application of which intervention is noted by the annual Malcolm Baldrige Quality Award?
a. TQM b. reengineering c. Six Sigma d. transorganization development