A nurse is caring for an elderly woman from a far eastern culture. How does the nurse demonstrate awareness of culturally competent care?
A) Maintaining eye contact at all times.
B) Trying to speak louder than usual.
C) Using touch when communicating.
D) Establishing effective communication.
Ans: D
Establishment of an environment of culturally competent care and respect begins with effective communication, which occurs not only through words, but also through body language and other cues, such as voice, tone, and loudness. Maintaining eye contact at all times is incorrect because not all cultures are comfortable with eye contact; speaking louder is incorrect because the issue is a communication problem, not a hearing problem; not all cultures are comfortable with touch so this would block communication.
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