Provide an example from your own life in which using an effective conflict management skill improved your conflict outcomes.
What will be an ideal response?
Answers will vary, but students should demonstrate knowledge of the skills for conflict management. An example might involve Arman, who eats his roommate Uchi’s food without permission. Arman assumed it was food to be shared, but Uchi is very angry at the breach of personal property. Arman might explain that even though he disagreed with Uchi’s anger, he made sure to lighten up the situation by setting aside his own feelings and staying calm. He might say something like, “I understand you are upset.” He should also listen to Uchi’s side of the conflict before sharing his perspective. Arman might also presume and express goodwill going into it by saying, “I know we both just want to be good roommates to each other, and this will give us an opportunity to become better.” All of these skills should improve the proximal and distal outcomes of Arman and Uchi’s conflict.
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