Any significant change in the workplace can lead to discomfort and resistance. Which statement can decrease staff resistance to the implementation of a new system?
A) "Give it time; you will like it."
B) "Perhaps you need more staff development programs."
C) "We know what we are doing. The committee has worked on this project for months."
D) "If you find that its functions are not user-friendly, the committee can make the appropriate changes."
D) "If you find that its functions are not user-friendly, the committee can make the appropriate changes."
Explanation: A) This statement can seem patronizing to staff. Staff members who resist change often have important suggestions that may not be heard by the committee. To minimize resistance, committee members should identify the resistors and understand the reasons for the reluctance to accept the change.
B) This statement does not allow the staff member to communicate the reasons for the reluctance to change. Allow each person an opportunity to voice concerns and respond accordingly.
C) This statement does not decrease resistance. Resistors to change can be emotional, and therefore, this statement can be construed as condescending.
D) Because the life cycle of an information system is ongoing and cyclical, feedback from users such as staff nurses is important. Data from the feedback can assist in the changes of the system that can fully support the staff. When individuals feel that they are part of the change process, there is generally less resistance to the actual change.
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