The nurse therapist calls a client to reschedule their appointment for the following week. When the client arrives at the appointment, she is uncommunicative and avoids eye contact with the nurse
When asked how things have been going, she answers sharply, "Fine." How should the nurse respond to this client's behavior?
A) "You seem angry, and I understand that you have been depressed, but I feel like you are avoiding speaking to me. Can you explain why you're acting this way?"
B) "You appear to be angry. Perhaps you are angry with me for rescheduling our appointment or something else has happened. Tell me more about what you are feeling."
C) "You seem angry. Let's talk more about how you're feeling"
D) "I'm sorry I had to reschedule our appointment. It really couldn't be helped. Is that what's bothering you?"
Ans: B
Feedback:
Confrontation is the skill of pointing out, in a caring way, the discrepancies between what clients say and do. This can be done using a three-step formula called a perception check: Describe the inconsistent or confusing behavior, offer at least two possible interpretations of that behavior, and ask for feedback.
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