A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them
" What is the nurse manager's most appropriate response to this statement? 1. "Don't argue with me, I said everyone has to be in-serviced."
2. "Verbal threats often precede physical violence."
3. "I want my staff to be prepared to handle anything."
4. "This is a requirement from our accrediting agency."
2
Rationale 1: This response is aggressive and not appropriate.
Rationale 2: Verbal aggression often precedes physical violence; if the situation can be defused at the verbal stage, physical violence may not occur.
Rationale 3: Staff members cannot be expected to handle everything, but they should be prepared to handle common incidents.
Rationale 4: The manager should have a more concrete and personally relevant rationale for this action.
Global Rationale:
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