List three tips for dealing with anyone when communicating over the phone
What will be an ideal response?
Avoid a condescending tone. Be patient and go slow when giving directions. Use active listening skills. Avoid doing other tasks when on a call. If customers are irate, try to calm them and help them. However, if they continue to be a problem, turn the call over to your supervisor. Escalate a problem to a higher level technician. Do not leave people on hold for extended periods of time without checking back with them and giving them an update. Speak clearly and loudly enough to be heard easily. Avoid having a headset microphone pulled away so that it is hard to hear you. If the customer asks you to repeat something, speak louder or adjust the microphone or handset. Avoid using acronyms and technical jargon. Identify yourself in a clear and positive tone. Avoid being accusatory or threatening. Avoid eating, drinking, or chewing gum while on the phone.
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