Since tone is important in a claim refusal, what should the sender strive to do?
a. State the reason for the refusal objectively and positively.
b. Cast blame or judgment on the customer.
c. State what the receiver should have done to avoid the problem.
d. Enforce the company's policy.
a
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Which of the following is a disadvantage of a level capacity plan?
a. stable employment b. low per-unit costs c. high rate of capacity utilization d. high levels of inventory during slack demand
Which of the following is NOT a feature of a good forecast?
a. timely b. complex c. efficient d. consistent
Any of the following could satisfy the requirement of a writing under the statute of frauds except: A) a note
B) a memorandum. C) a contract. D) part performance.
If an employee of a company writes something for hire the term of copyright protection for the work is:
a. 25 years b. 50 years c. 95 years d. the life of the author plus 20 years e. the life of the author plus 75 years