An 80-year-old with arthritis has difficulty walking. The patient tells the nurse, "It's awful to be old. Every day is a struggle. No one cares about old people.". Select the nurse's best response
a. "Everyone here cares about old people. That's why we work here.".
b. "It sounds like you're having a difficult time. Tell me about it.".
c. "Let's not focus on the negative. Tell me something good.".
d. "You are still able to get around, and your mind is alert.".
B
The nurse uses empathetic understanding to permit the patient to express frustration and clarify her "struggle" for the nurse. The other options block communication.
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