The local news has been discussing a specific rare disorder that killed a child in the community this week, describing the symptoms of the disease as including nasal congestion, ear pain, and a cough
The pediatrician's office is receiving numerous calls asking to make appointments to rule out this rare disease. What is the nurse's best action? A) Prepare a handout that describes the disorder discussed in the news in greater detail.
B) Tell parents their child is experiencing the common cold and do not need to be seen.
C) Direct all calls to the local news agency to answer questions and provide details.
D) Become familiar with the disorder and screen each call for more specific symptoms.
A
Feedback:
The nurse needs to not only become more familiar with the disorder in the news, but also needs to be prepared to teach parents about the "disease of the week" to allay fears so a handout with detailed information would allow the parents to have something to consult after leaving the provider's office. Turning parents away without seeing their child will increase fears and the office will lose credibility for lack of interest in their child's well-being. Directing calls to the news agencies will not provide parents with essential information. Screening calls without seeing the child could be potentially very dangerous.
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