According to Taylor and Bain's research, which of the following is probably the most important criterion in training the Indian call centers workers?
a. Teaching them to be polite to customers.
b. Allowing them the freedom to deviate from the scripted conversations that they have been given.
c. Training them so that their accents are not so distinctly Indian, so that customers are unaware that they are speaking to an offshore operator.
d. Keeping the workers in good shape so that they do not lose too many work days due to illness.
C
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Empirical evidence is what people in a society agree is true
Indicate whether the statement is true or false
The key term for Mexican Americans who immigrated to the United States is
A) ethnocentrism B) familism C) assimilation D) La Raza
According to Fox and Levin, murders committed by serial killers are difficult to solve
because of a. lack of motive b. lack of physical evidence c. organization d. All of the above
Which of these is an interactionist likely to say is a cause of deviance or criminal behavior?
A. the exploitation of working-class people B. patriarchy C. a lack of social control D. a learned behavior