The nurse manager of a busy medical unit prioritizes effective communication with the employees of the unit. In recent years, an increasing amount of this communication has involved e-mails and text messages
When using these communication media, the nurse should
A) take action to ensure that patient confidentiality is maintained.
B) "cc" upper management and human resources with all e-mails.
C) avoid using a smartphone on the unit whenever possible.
D) follow up e-mails with a paper copy of important messages.
Ans: A
Patient privacy can be difficult to ensure when communicating electronically. As a
result, nurse leaders must take measures to protect confidentiality. Electronic messages do not
always need be followed up with paper copies and it is unnecessary to "cc" superiors on all
communications. Smartphones are an effective communication tool, provided they are used in
an appropriate manner.
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