What is the third step of the message-sending process?
a. Get a commitment and follow up.
b. Develop rapport.
c. State your communication objective.
d. Transmit your message.
d. Transmit your message.
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Which of the following management functions involves presenting, explaining, selling, and defending the work unit’s activities to the supervisor in the agency and to persons and groups outside of the agency?
A) Coordination B) Representation C) Leadership D) Monitoring
To the customer, you are the company; customers expect you to make the company work for them
Indicate whether the statement is true or false
Hannah has agreed to buy Greg's car, but the two have not agreed on the price. When there is no agreement in a sales contract as to price, what effect does it have on the contract?
A) There is a contract, with the price being whatever Greg decides. B) There is a contract, with the price being a reasonable price at the time the agreement was made. C) There is no contract, because the agreement is not definite and certain enough. D) There is a contract, with the price being a reasonable price at the time of delivery.
Michael has a credit limit and a balance of $3,000 on his Visa card. His car broke down, he charged the $500 repairs to his Visa which he knows put him over his credit limit for the month
His payment is due on the 20th so he made sure that he had his $750 payment to the post office on the 20th. Most likely, what penalties or fees, if any, will he incur? A) Only the penalty APR, depending on his credit card company. B) Only the over-the-limit fee. C) Only the late fee, since his payment will lower his balance below his credit limit. D) He will likely incur the penalty APR, as well as an over-the-limit fee and a late fee—because VISA has to receive his payment in its office by the 20th, not have it postmarked by the 20th. E) None of the above choices accurately describes the situation.