Which of the following is an effective way for a CSR to demonstrate commitment to professional development?
A. attending English classes
B. coaching others
C. obtaining certification
D. role-playing
Answer: C
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Which of the following works like a credit card with the time clock?
a. Biometric time clocks b. Magnetic swipe ID cards c. Mobile remote devices d. Proximity cards
Which of the following is typically true during the decline stage of the product life cycle?
A) Advertising expenses increase. B) Sales promotion efforts are increased. C) Public relations efforts are the promotional focus. D) Personal selling costs are increased. E) Spending on all elements of the promotion mix is reduced.
Ernest is applying for a job that will require him to carry heavy equipment. The employer tests his physical strength and endurance during the selection process. This is an example of a psychomotor test.
Answer the following statement true (T) or false (F)
Sexual harassment class action trials are rare mainly because:
A. the Civil Rights Act of 1991 is not clear about what constitutes sexual harassment and what does not. B. the Equal Employment Opportunity Commission has limited power to enforce sexual harassment claims. C. most cases are settled rather than litigated as a means of avoiding bad publicity and the possibility of even greater damages if the matter goes to trial. D. claimants are not entitled to any compensatory damages on winning the claim.